In order for us to provide you with the best possible customer service please provide us with complete billing and shipping information. All in stock orders are processed within 48 hours of receipt. We strive to stock a majority of the products offered in our catalogs, allowing you to receive your merchandise in a timely manner. Please contact us before you order if you have any concern on sizes. In the event of a backorder or discontinued item we will contact you within 48 hours and offer options to get your order filled completely.

Please make sure if you have an alternate shipping address to enter in the business name if applicable. We reserve the right to question alternate shipping addresses, and your order may be placed on hold until we receive response from you. You can place special notes regarding your shipping address in the comment field on the order form (ie. we just moved, this is my work address, etc...)

Shipping and Taxes for the Continental U.S.A. Free shipping on orders over $100.00 (excluding tires and specified items). For orders under $100.00, there is a shipping fee of $8.95. (Some large items require an additional shipping fee). Next day, 2nd day and 3 day select express shipping is available for an additional fee. Please call 1-877-799-7669 or email orders@ironpony.com orders@ironpony.com with details of items you wish to purchase for actual shipping costs. Alaska and Hawaii customers are not eligible for the free shipping offers. Please call 1-877-799-7669 or email customerservice@ironpony.com with details of items you wish to order and we will provide shipping costs.

Canada and APO/FPO Military Shipping Policies We are able to offer UPS and USPS shipping to most Canadian customers. Please call 1-877-799-7669 or email orders@ironpony.com for actual shipping costs and expected delivery times. Any duties and taxes imposed at the border are the responsibility of the customer. APO and FPO military forwarding addresses are subject to US Postal Service mailing fees. Please call 1-877-799-7669 or email orders@ironpony.com for actual shipping fees. Canadian and APO/FPO customers are not eligible for the free shipping offer.